The messenger is one of the communication tools available to you and your team within your Juno EMR. It works similarly to an internal email system: you can send messages to one of multiple users of your EMR. Messages received can be viewed by going to the "Msg" link at the top of your schedule page.


By default, no system users will be displayed in your messenger. This is because the messenger will only allow you to send messages to designated users. This is also why you will not be able to send messages to new users by default. They need to be added to the messenger first.


The steps below will walk you through how to update your master list (root) of users who can be messaged, as well as how to create groups which will allow you to quickly send messages to a set group of users. Please note that the steps below can only be performed by a system administrator (that is, a user with admin privileges within your own Juno EMR).


Managing users in the master list (root)

To add users to the master list, follow these steps:


  1. From the schedule page, click on "Administration" to open the admin panel.
  2. On the left, click on "System Management" to extend that part of the menu, then click on the "Messenger Group Admin" link.
  3. Add users to the main list of possible recipients:
    • Select the name of the users you want to add to the list.
    • Click on the "Update group members" button towards the top of the page.

These users will be individually listed in the main list of users to send messages to.


Adding messenger groups

To add a new messenger group, follow these steps:


  1. From the schedule page, click on "Administration" to open the admin panel.
  2. On the left, click on "System Management" to extend that part of the menu, then click on the "Messenger Group Admin" link.
  3. Click on the "New Group" link located towards the top of the screen.
  4. Enter the group's name.
  5. Click on the "Submit" button.


Managing users in messenger groups

Users can be added to existing groups by following these steps:


  1. From the schedule page, click on "Administration" to open the admin panel.
  2. On the left, click on "System Management" to extend that part of the menu, then click on the "Messenger Group Admin" link.
  3. Select the group you want to update from the list displayed towards the top of the screen. (Click on the group's name.)
  4. Select the list of staff members you want to include in the group you are currently viewing*. 
  5. Once the list has been updated, click on the "Update group members" button to save the changes.


*You can always tell which group you are looking at by looking at the grey bar at the top of the page. If it is currently only displaying the text "Root", then you are looking at and editing the master list. If it shows "Root >Doctors", you are viewing and editing the doctor's group.