Your healthcare practitioner uses MyHealthAccess and you would like to connect with them? You will first need to create your MyHealthAccess account to do so. This guide will give you an overview of the sign up process.

To sign up, either install and open the MyHealthAccess application on your smartphone device or navigate to www.myhealthaccess.ca. From here, click on the ‘Sign Up’ button to start the sign-up process. This will bring you to the Sign Up page.

 

A screenshot of the sign-up page can be seen on the right. Fill in the form as follows:

 

  1. Enter your first and last name in the appropriate fields.

  2. Enter a valid email address in the email field.

    Note: You will be required to confirm your email address by clicking on a link in an email you will be receiving after signing up. You must be able to receive emails to this address to complete the sign up process.

  3. Enter your password, then confirm it in the field below.

    Note: Passwords must consist of at least 8 characters. Passwords are case sensitive.
    While it is not required, it is recommended to use a combination of lower/upper case letters and numbers for increased security.

  4. Review our ‘Terms of Use’ and ‘Privacy Policy’ by clicking on each link, then check the box to confirm that you are agreeing to proceed.

  5. Once the four steps above are done, the ‘Create My Account’ button will become clickable. Click on it to move on to the next step.

 

Your account will be created. As part of the registration process, an email will be sent to your email address to confirm your account. You must confirm your account prior to using MyHealthAccess. To do so, navigate to your email platform, and locate the confirmation email. The email comes from ‘noreply@myhealthaccess.ca’ and the subject line is ‘Confirmation instructions’.

If you do not see the email in your primary folder, check other folders such as ‘Other’ or ‘Social’ as well as your Spam / Junk folder. If you accidentally deleted the email, login to your MyHealthAccess account and follow the prompts to re-send it.

Once you find the email, click the ‘Confirm My Account’ link. This will confirm your account and allow you to login.

 

You will receive a separate email letting you know that your MyHealthAccess account was successfully confirmed. You will now be able to use MyHealthAccess to connect with your healthcare provider.