Cloud Practice

EXPLANATORY CODES As of 2015-04-01 

1

NOT REGISTERED We have no record of this person registered with this PHN.   

01A

NOT REGISTERED This person is not registered with the AHCIP. If the patient is a newborn, submit a new claim with a Person Data Segment and the appropriate newborn code. 01B NON RESIDENT We cannot confirm that this patient is an Alberta resident. Please contact the patient to obtain the correct billing information. 

01C

GOOD FAITH CLAIM Payment was refused as: a) a Good Faith claim was previously paid for this patient; therefore, this patient does not qualify for further Good Faith claim processing orb) Good Faith claims are not payable for visitors to Alberta or for residents covered by the federal government, such as Canadian Forces members or federal penitentiary inmates. Refer to the applicable Resource Guide for information regarding billing alternatives. 

2

REGISTRATION NUMBER/PERSONAL HEALTH NUMBER CONFLICT The health registration number and the PHN submitted are not for the same person. 

3

NEWBORN The claim was refused as the AHCIP is unable to contact the parent(s) of this child to confirm registration. 

4

DONOR'S PERSONAL HEALTH NUMBER USED Submit this claim using the PHN of the donor recipient. 

04A

CHANGED PERSONAL HEALTH NUMBER This is the correct PHN for this patient. All new claims for this patient should be submitted with this PHN. 

5

PATIENT PERSONAL HEALTH NUMBER - NOT EFFECTIVE This PHN is not effective for the date(s) of service submitted. 

05A

INVALID PERSONAL HEALTH NUMBER The PHN is invalid or blank.   

05AA

OPTED OUT RESIDENT The patient has opted out of the AHCIP. The patient has agreed to assume financial liability for all health services. Please contact your patient regarding payment for your services. 

05B

UNREGISTERED WORKERS' COMPENSATION BOARD CLAIM The patient is not eligible for AHCIP coverage for the date(s) of service. Submit your claim directly to the WCB. 

05BA

INVALID/BLANK REGISTRATION NUMBER This claim was refused as the registration number is:(a) blank or(b) invalid. 

05BB

INVALID/BLANK UNIQUE LIFETIME IDENTIFIER This claim was refused as the ULI is:(a) blank or(b) invalid or(c) not valid for the service recipient. 

05C

ELIGIBILITY EXTENDED HEALTH BENEFITS PROGRAM The patient did not have coverage under the EHB Program for the date of service submitted. 

6

RETROACTIVE ELIGIBILITY CHANGE Your request to change or reassess this claim was refused. Due to retroactive eligibility change, the patient is not eligible for AHCIP coverage for this date of service. 

7

NEW RECIPIENT FOR ALTERNATE PAYMENT PLAN CONTRACT Your claim for a new recipient was paid as a FFS benefit. 

8

NEW RECIPIENT PREVIOUSLY PAID FOR ALTERNATE PAYMENT PLAN CONTRACT Payment was refused as a FFS benefit was previously paid for a new recipient. 

9

INITIAL ROSTER RELATIONSHIP Payment was refused as an Initial Roster relationship exists for this patient. Therefore, a FFS benefit is not payable under a Temporary Roster relationship. 

10

INELIGIBLE PRACTITIONER/INCORRECT SUBMISSION We have not received notification from the governing body/licensing association that the practitioner is approved to perform this service.   

10A

SERVICE PROVIDER RESTRICTIONS Our records indicate that the service provider is:(a) restricted to a specific facility or(b) restricted to performing specific services.   

10AA

INELIGIBLE PRACTITIONER This claim was refused as you are not entitled to payment for this type of service.   

11

LOCUM BUSINESS ARRANGEMENT This claim was refused as the BA does not include a BA type of locum. 

20

INELIGIBLE SERVICES Payment was refused as the services are not eligible for AHCIP coverage. Refer to the general rules in the applicable benefits schedule for examples of ineligible services.   

20A

THIRD PARTY SERVICES Payment was refused as these are considered to be third party services. Refer to the general rules in the applicable benefits schedule for examples of third party services.   

20AB

EXPERIMENTAL/RESEARCH SERVICES Payment was refused as the AHCIP does not pay benefits for services that are experimental and/or in the research stage.   

20B

ARMED FORCES AND FEDERAL PENITENTIARY Armed forces members and federal penitentiary inmates are not eligible for AHCIP coverage.   

20C

PRACTITIONER BILLING FOR OWN FAMILY Services provided to members of your family or yourself are not a benefit under the AHCIP.   

20D

DENTAL CARE - ORAL SURGERY This service is not an oral surgical procedure payable by the AHCIP.   

20E

BENEFITS SCHEDULE This is an incorrect HSC. Please refer to the applicable benefits schedule. 

20F

EXCLUDED ITEM This service is not payable under the EHB Program. 

21

WORKERS' COMPENSATION BOARD CLAIM This claim is the responsibility of the WCB. 

21AB

WORKERS' COMPENSATION BOARD CLAIM SUBMISSIONS Payment was refused as WCB claims are to be submitted directly to the WCB.  

22

INELIGIBLE PATIENT Our records indicate this claim is the responsibility of another provincial health plan.   

23A

PRIOR APPROVAL Payment was refused as:(a) this service requires prior approval from the patient's provincial health plan and/or(b) prior approval was not received for this date of service. 

25

EXCLUDED SERVICE - RECIPROCAL PROGRAMS Payment was refused as this service is excluded according to the Reciprocal Agreement. Your claim should be billed directly to the patient or, if applicable, their home provincial health plan. 

25A

MEDICAL RECIPROCAL - INCORRECT CLAIM Payment was refused as you have submitted a medical reciprocal claim for services provided to an Alberta patient. 

28

OPTED OUT PRACTITIONER This service was provided by a practitioner who has opted out of the AHCIP and there is no indication that this was an emergency service.   

30

ADDRESS This claim was refused as the address on the Person Data Segment is invalid, incomplete or blank. 

30A

PROVINCE CODE This claim was refused as the province code on the Person Data Segment is invalid, incomplete or blank. 

30AA

CITY NAME This claim was refused as the city name on the Person Data Segment is invalid, incomplete or blank. 

30AB

COUNTRY CODE This claim was refused as the country code on the Person Data Segment is invalid, incomplete or blank. 

30AC

POSTAL CODE This claim was refused as the postal code on the Person Data Segment is invalid. 

30B

DATE OF BIRTH This claim was refused as the date of birth on the Person Data Segment is:(a) blank or(b) invalid or(c) incomplete or(d) after the date of service submitted. 

30BA

GENDER This claim was refused as the gender on the Person Data Segment is invalid or blank. 

30E

SURNAME This claim was refused as the surname on the Person Data Segment is invalid or blank.   

30EA

FIRST NAME This claim was refused as the first name on the Person Data Segment is invalid or blank.   

30EB

MIDDLE NAME This claim was refused as the middle name on the Person Data Segment is invalid or blank.   

30F

PERSON TYPE This claim was refused as the person type on the Person Data Segment is invalid or blank. 

30G

GUARDIAN/PARENT PERSONAL HEALTH NUMBER This claim was refused as the guardian/parent PHN on the Person Data Segment is invalid or blank. 

30H

GUARDIAN/PARENT HEALTH PLAN NUMBER This claim was refused as the guardian/parent registration number on the Person Data Segment is invalid or blank. 

31

INCOMPLETE PERSON DATA This claim was refused as the Person Data Segment is:(a) required or(b) incomplete for the person type submitted or(c) required as we have no record of the PHN which was submitted.   

31A

PERSON DATA SEGMENT CONFLICT The out of province registration number and the Person Data Segment do not match the service recipient information in our files. Confirm the patient's out of province health care card registration number, home province/recovery code, and personal data information with the patient or the patient's home provincial health plan. If applicable, submit a new claim with supporting text indicating that the physician has verified the patient’s personal information. 

34AA

CLAIM CURRENT YEAR SEGMENT The current year indicated within the claim number is not numeric or not the current year.   

34AB

CLAIM SEQUENCE NUMBER The claim sequence number indicated within the claim number is not numeric.   

34AC

CLAIM CHECK DIGIT The check digit number indicated within the claim number is invalid. 

34AD

ACTION CODE The action code is inconsistent with other information segments within this transaction. 

34B

EXTRAORDINARY MEDICAL SERVICES ASSESSMENT FUND INDICATOR The extraordinary medical services assessment fund indicator is invalid. 

34C

CLAIM RECORD TYPE The record type is invalid. To process the claim the record type must be:(a) number 2 in the batch header data field or(b) number 3 in the claim detailed record field or(c) number 4 in the batch trailer data field. Refer to the Electronic Claims Submissions Specifications Handbook. 

34DA

CLAIM TRANSACTION TYPE The transaction type is not CIP1. Refer to the Electronic Claims Submissions Specifications Handbook.   

34DB

CLAIM SEGMENT TYPE The segment type must be:(a) CIB1 - Claim Regular or(b) CPD1 - Person Data Segment or(c) CST1 - Text Segment or(d) CTX1 - Text Cross Reference Segment or(e) in proper order. Refer to the Electronic Claims Submissions Specifications Handbook. 

34DC

SEGMENT SEQUENCE NUMBER The segment sequence number is not incremental. Refer to the Electronic Claims Submissions Specifications Handbook. 

34DD

CST1 SEGMENT REQUIRED At least one CST1 segment must be submitted with an "R" (Reassess Action Code) transaction. Refer to the Electronic Claims Submissions Specifications Handbook.   

34DE

MAXIMUM CST1 SEGMENT The maximum number of CST1 segments -500 was exceeded. 

34DF

CIB1 SEGMENT REQUIRED Only provide a "CIB1" Base Claim Segment when submitting a "D" (Delete Action Code) transaction. 

34DG

CPD1 SEGMENT NOT ALLOWEDA "CPD1" Person Data Segment cannot be provided when submitting an "R"(Reassess Action Code) transaction. 

34DH

MAXIMUM CPD1 SEGMENTA transaction cannot have more than one "CPD1" Person Data Segment for anyone person data type. 

34EA

CLAIM TEXT SEGMENT The text information you supplied is not in alpha numeric format. 

34EB

CLAIM SOURCE CODE The claim source code is invalid. Refer to the Electronic Claims Submissions Specifications Handbook. 

34EC

SUPPORTING TEXT CROSS REFERENCE The Supporting Text Cross Reference segment claim(s) number has failed the claim check algorithm. Refer to the Electronic Claims Submissions Specifications Handbook. 

34ED

CTX1 AND CST1 SEGMENT The transaction being cross referenced and referred by a "CTX1" Text Cross Reference Segment must have a "CST1" Text Segment. 

34F

CHART NUMBER The chart number information was not in alpha numeric characters. Only ASCII print characters are valid for this field. Base Claim Segment35 ACTION CODE This transaction was refused as:(a) the Action Code is invalid or(b) Action code "R" (Reassess) is only allowed if text is submitted and the original HSC which was reduced requires reassessment or(c) Action Code "D" (Delete) cannot be processed when the Pay To Code is not "BAPY" or(d) Action Code "C" (Change) cannot be processed on a refused claim. 

35A

INTERCEPT The intercept code is invalid. 

35B

RECOVERY CODE The recovery code is invalid or not allowed for this BA. 

35C

REASSESS REASON CODE The reassess reason code is invalid or blank. 

35D

CLAIM TYPE The claim type is invalid or blank.   

35E

CONFIDENTIAL INDICATOR CODE The confidential indicator code is invalid. 

35F

CLAIM NUMBER The claim number is invalid or blank. 

35FA

SUBMISSION OF A CLAIM NUMBER The claim number submitted was previously used on:(a) refused claim or(b) claim which is being held or(c) a paid service event or claim applied at a zero amount. 

35FB

UNABLE TO PROCESS UPDATED TRANSACTION The transaction to update a previously submitted claim cannot be processed as:(a) the original add transaction cannot be located or(b) the result of your original claim must be known or(c) the original claim was previously deleted. 

35FC

UNABLE TO PROCESS ADD TRANSACTION This claim number was previously used and the add "A" transaction cannot be processed. If applicable, submit the original claim number with the appropriate action code of "R" reassess, "C" change or "D" delete. 

35G

GOOD FAITH INDICATOR The good faith indicator is invalid.   

35H

SUPPORTING DOCUMENTATION INDICATOR The supporting documentation indicator is invalid.   

35J

TEXT INDICATOR The text indicator is invalid. 

35K

PAY TO CODE The pay to code is invalid or cannot be changed. 

35KA

PAY TO CODE/PAY TO UNIQUE LIFETIME IDENTIFIER CONFLICT There is a conflict between the information shown in the pay to code and the pay to ULI. When the pay to code is "OTHR" (other) the pay to ULI cannot be:(a) the service provider or(b) the BA payee or(c) the patient or(d) the Alberta Health and Wellness registration account holder responsible for the patient. 

35L

PAY TO UNIQUE LIFETIME IDENTIFIER The pay to ULI is invalid or blank.   

35M

NEWBORN CODE The newborn code is invalid or not required when the patient's PHN is already provided. 

36

LOCUM BUSINESS ARRANGEMENT The locum BA number is invalid or not required. 

36A

LOCUM/BUSINESS ARRANGEMENT NUMBERS The locum BA and the BA fields were not completed properly. Please refer tithe Physician's Resource Guide and submit a new claim. 

37

BUSINESS ARRANGEMENT The BA number is:(a) invalid or blank or(b) restricted to performing specific services or(c) restricted to performing services at a specific facility or(d) not registered with the submitter of the transaction or(e) restricted to patients from a specific area or(f) does not have a relationship with the practitioner identifier submitted. 

37A

PRACTITIONER IDENTIFIER The PRAC ID is blank, invalid or not effective for the date of service. 

37B

SKILL CODE The skill code is invalid or blank.   

39

DATE OF SERVICE The date of service is:(a) invalid or blank or(b) more than one year from date of birth (newborn) or(c) in conflict with the explicit modifier indicated.   

39A

DATE OF SERVICE CONFLICT The date of service on the claim and the date of service indicated on the supporting documentation do not match.   

39B

HEALTH SERVICE CODE Payment has been refused as the HSC is:(a) blank or invalid or(b) not listed in the applicable benefits schedule.   

39BA

GENDER RESTRICTION The HSC and/or diagnosis does not agree with the gender of the patient.   

39BB

AGE RESTRICTION The patient is not eligible for this service due to age. 

39BC

HEALTH SERVICE CODE NOT APPROPRIATE FOR DIAGNOSIS The HSC does not agree with the diagnosis. 

39BD

DATE OF SERVICE/HEALTH SERVICE CODE DATE CONFLICT The HSC is not effective on this date of service. 

39BE

CONCEPTUAL/CORRECTED AGE Payment for the additional benefit was refused as the patient is not eligible due to age. Base Claim Segment (cont'd)39C NUMBER OF CALLS This claim was refused as:(a) the number of calls is invalid or blank or(b) the number of calls is more than the number allowed for this service. If applicable, resubmit the claim with supporting text. 

39D

LOCATION OF SERVICE The location of service is not appropriate for the HSC.   

39DA

FACILITY NUMBER The facility number is invalid or blank. 

39DB

FUNCTIONAL CENTER CODE The functional center:(a) is blank or invalid or(b) is not appropriate for the service submitted or(c) does not exist for the facility submitted. 

39DC

ORIGINATING FACILITY NUMBER The originating facility number is invalid or blank. 

39DD

ORIGINATING LOCATION The originating location code is:(a) invalid or blank or(b) not required when the originating facility number is submitted. 

39DE

ORIGINATING FACILITY NUMBER/LOCATION FOR PATHOLOGY SERVICES The originating facility number or the originating location code is required for pathology services (E HSCs). 

39EB

DIAGNOSTIC CODE The diagnostic code is blank or invalid. 

39EC

HEALTH SERVICE CODE AND DIAGNOSTIC CODE CONFLICT The claim was refused as the HSC and the diagnostic code are in conflict. 

39F

USE CLAIMED AMOUNT INDICATOR The use claimed amount indicator is invalid.   

39FA

AMOUNT CLAIMED/USE CLAIMED AMOUNT INDICATOR Your claim was refused as:(a) the amount claimed is blank. Claims for unlisted procedures(HSCs in the 99.09 series) require a claimed amount and a "Y" in the claimed amount indicator field or(b) the amount claimed is blank or invalid and the claimed amount indicator is "Y" or(c) the amount claimed is completed, but the claimed amount indicator is blank or invalid. 

39G

MODIFIER CODE The modifier code:(a) is required with the HSC submitted or(b) is invalid or(c) can only have one modifier of the same type or(d) cannot have this combination of modifiers or (e) must have a valid two digit numeric suffix when modifier type is SURT or (f) exceeded the maximum number of time units allowed for the modifier type SURT. 

39H

TELEHEALTH SERVICES This claim was refused as the HSC and the modifier code are in conflict because:(a) the STFO modifier applies only to teledermatology and HSC 03.09Bor(b) the TELES modifier is not attached to this HSC.   

41

DOCUMENTATION INCOMPLETE/NOT RECEIVED The supporting documentation for this claim was incomplete or not received.   

41B

TIME/SITES - EXTENDED HEALTH BENEFITS Submit a new claim indicating the number of units, quadrants or sextants.   

42

HOSPITAL ADMISSION/ORIGINATING ENCOUNTER DATE The hospital admission/originating encounter date is invalid or blank. 

43

OUT OF PROVINCE HEALTH PLAN NUMBER The out of province health plan number is invalid or blank. 

45

INVALID REFERRING PRACTITIONER IDENTIFIER The Referring Prac ID is:(a) blank or invalid or(b) not an intraspecialty or(c) from a practitioner without the appropriate discipline or skill. 

45A

OUT OF PROVINCE REFERRAL INDICATOR The out of province referral indicator is invalid. 

45AA

REFERRAL PRACTITIONER IDENTIFIER INVALID/INABLE TO RESOLVE Your claim was refused as the referral PRAC ID is invalid. Contact the referring practitioner for the correct PRAC ID.   

45B

ENCOUNTER NUMBER The Encounter number is invalid. 

47

SERVICE RECIPIENT PERSONAL HEALTH NUMBER This claim was refused as the service recipient PHN cannot be changed. Delete

48 PRACTITIONER IDENTIFIER This claim was refused as the PRAC ID cannot be changed. Delete the original claim and submit a new claim with the correct PRAC ID.   

49

BUSINESS ARRANGEMENT/LOCUM BUSINESS ARRANGEMENT NUMBER This claim was refused as the BA and/or locum BA number cannot be changed. Delete the original claim and submit a new claim with the correct BA or Locum BA number. 

50

TWO PHYSICIANS - UNRELATED ABDOMINAL SURGICAL PROCEDURES Payment was reduced to 75% of the benefit as the full benefit for the major procedure was paid to the physician most responsible for the patient’s care. 

50A

PROCEDURES INCLUDED IN THE MAJOR PROCEDURAL BENEFIT Payment was refused as this service is included in the benefit paid for the major procedure. 

50AA

DIAGNOSTIC PROCEDURES RELATING TO SURGERY Payment was refused as the diagnostic procedure is included in the benefit paid for the surgical procedure when performed under the same anesthetic.   

50AB

SECOND OR SUBSEQUENT PROCEDURE Payment for the procedure was reduced to 50% as this service was performed as a second or subsequent procedure through the same incision.   

50B

REPEAT CLOSED REDUCTION - SAME PRACTITIONER Payment was refused as a repeat closed reduction performed by the same practitioner is not payable.   

50BA

REPEAT CLOSED REDUCTION - DIFFERENT PRACTITIONER Payment was reduced to 50% as a different practitioner performed a repeat closed reduction for the same fracture or dislocation.   

50BB

CLOSED - OPEN REDUCTION - DIFFERENT PRACTITIONER Payment was reduced to 50% as a different practitioner performed an open reduction for the same fracture.   

50BC

CLOSED - OPEN REDUCTION - SAME PRACTITIONER Payment was refused as a closed reduction is not payable when the same practitioner performs an open reduction for the same fracture under the same anesthetic. 

51

PRE AND/OR POST-OPERATIVE CARE - TWO PRACTITIONERS Payment was reduced or refused as another Practitioner was paid for pre-and/or post-operative care. 

51A

UNILATERAL - BILATERAL PROCEDURES Payment was reduced as the benefit does not increase when a bilateral procedure is performed. 

51G

SURGICAL ASSISTS Payment was refused as:(a) a surgical assist benefit is not payable for the procedure submitted or(b) a surgical procedure was not claimed for this date of service or(c) documentation was not submitted to support a claim involving unusual circumstances.   

52A

LACERATIONS Payment was made according to the explanation following HSC 98.22B. 

52B

SAME PHYSICIAN - TWO FUNCTIONS Payment was refused as only one benefit can be paid when both surgical and anesthetic services are performed by the same physician. 

54

INCLUDED SERVICES Payment was refused as the service(s) is included in the benefit paid for the delivery. 

54A

POSTNATAL MAXIMUM Payment was refused as only one routine postnatal visit per physician is payable. 

54B

PRENATAL CARE Payment was refused as:(a) only one HSC 03.04B may be claimed per pregnancy per physician or(b) 03.04B may not be claimed within 91 days of a major visit HSC or(c) 03.03B may only be claimed for the prenatal visits and not for dates of service following a delivery.   

56

PROCEDURE - VISIT Payment was refused as:(a) only the greater of a minor procedure or office visit is payable when the services and diagnosis are related or(b) only the greater of a consultation and minor procedure are payable on the same date of service or(c) only the greater of a procedure and hospital visit are payable on the same date of service.   

56A

MULTIPLE MINOR SURGICAL PROCEDURES Payment was reduced to 75% as only the greater benefit is payable in full when multiple minor surgical procedures are performed.   

56B

VARICOSE VEINS INJECTIONS Payment was refused as the maximum for the benefit year (July 1 to June 30)was paid.   

56C

TRAY SERVICES Payment was reduced or refused according to the applicable benefits schedule. 

56D

FIBREGLASS CAST(a) Payment was reduced to the equivalent rate of HSC 07.53B or07.53D as the service was performed in a nursing home, general or auxiliary hospital, AACC, UCC or a facility which has a contract with an RHA or(b) Payment was reduced by a rate equivalent to 07.53B or 7 

53D

as the benefit for the application of a cast is included in the fracture reduction HSC or(c) Payment was reduced by a rate equivalent to a major tray service benefit which was paid for 07.53B or 7 

53D

as cast supplies are included in the benefits for 07.53H and 07.53J.   

58

TWO PROCEDURES - TWO SURGEONS Payment was reduced as the greater anesthetic benefit is paid at 100%and the lesser at 75% when two procedures are performed consecutively by two surgeons under the same anesthetic. 

58A

INCLUSIVE ANESTHETIC BENEFIT Payment was refused as pre- and/or post-anesthetic visits are included in the anesthetic benefit. 

58B

LOCAL ANESTHETIC Payment was refused as only the greater benefit is payable when both the local anesthetic and the procedure are claimed by the same practitioner. 

58BA

SIMULTANEOUS SURGERY Payment was refused as only the greater anesthetic benefit is payable when two practitioners operate simultaneously. 

58C

MULTIPLE BENIGN SKIN LESIONS Payment was reduced or refused as only a single anesthetic benefit is payable when surgical treatment of multiple benign skin lesions is performed under anesthetic of less than 35 minutes duration.   

58E

RELATED ANESTHETIC CODE Payment was made according to the information submitted on the surgeon’s claim.   

58F

ADDITIONAL AGE BENEFIT Payment was reduced as only one additional anesthetic benefit per case is payable regardless of the number of anesthetic services provided.   

60

INITIAL VISIT - MAJOR Payment was refused as an initial visit provided by the same practitioner may not be claimed more than once every 180 days.   

60A

CONSULTATION - INCLUSIVE BENEFIT Payment was refused as a consultation benefit is included in the procedural benefit.   

60AA

CONSULTATION Payment was reduced to the rate payable for a non-referred visit HSC as:(a) the service does not meet the requirements of a consultation or(b) the referral was not from a physician, midwife, chiropractor, podiatrist, dentist, optometrist, physical therapist or nurse practitioner, or(c) the referral was from a family member. 

60B

DENTAL CONSULTATION Payment was refused as a dental consultation is only payable when it is requested by the patient's physician, dental surgeon, or oral and maxillofacial surgeon and it concerns a procedure payable under the Schedule of Oral and Maxillofacial Surgery Benefits.   

60C

HOSPITAL ADMISSION Payment was refused as an admission is not payable when the patient was seen by the same practitioner on the same day for the same or related diagnosis.   

60E

EMERGENCY DEPARTMENT/ADVANCED AMBULATORY CARE CENTRE/URGENT CARE CENTREVISITS Payment was refused as:(a) another physician has claimed for the same service. Submit a new claim with a DSCH modifier in accordance with General Rule 5.1.4 or(b) HSCs 03.05F, 03.05FA and 03.05FB cannot be claimed by the same physician who provided the initial assessment prior to determining the disposition status of the patient.   

60EA

CRITICAL CARE - EMERGENCY DEPARTMENT/ADVANCED AMBULATORY CARECENTRE/URGENT CARE CENTRE VISIT Payment was refused as the information/diagnostic code provided does not support payment under this HSC. Submit a new claim with the appropriate emergency department/AACC/UCC visit HSC. 

60EB

SERVICES UNSCHEDULED Payment was refused as the maximum benefit for unscheduled services was reached. 

60EC

SPECIAL CALLBACKS TO ADVANCED AMBULATORY CARE CENTRE/URGENT CARE CENTREHOSPITAL EMERGENCY OUT PATIENT DEPARTMENT Payment was refused according to GR 5.2 in the Schedule of Medical Benefits or GR 17 in the Schedule of Oral and Maxillofacial and Surgery Benefits.   

60ED

MAXIMUMS FOR SPECIAL CALLBACKS AND SURCHARGES Your claim was refused or reduced in accordance with the general rules in the applicable benefits schedule.   

61

DRESSING CHANGES - BURNS Your claim for HSC 07.57A and/or 07.57B has been changed to a visit HSC as the service is not for a burn. The corresponding tray service benefit has been deducted where applicable. 

61A

GENERALIZED DIAGNOSTIC CODES Payment was refused as this service is included in the benefit paid for the related surgical procedure.   

61B

REMOVAL OF SUTURES Payment was refused as the benefit for removal of sutures is included in the procedural benefit.   

61C

NURSING HOME AND SENIOR CITIZENS HOME Payment was refused as the service was not provided in a "home" location.   

61CA

AUXILIARY HOSPITAL VISITS Payment was reduced to a lesser benefit as the service provided was a routine visit for custodial care.   

61CB

AUXILIARY HOSPITAL/NURSING HOME VISIT/MANAGEMENT OF DIALYSIS PATIENTS Payment was refused as a visit was paid for a prior date of service during the same calendar week.   

61E

CONCURRENT CARE Payment was reduced or refused as services for concurrent care require supporting information.   

61EA

CONTINUING CARE Payment was reduced or refused in accordance with the applicable benefits schedule. 

61F

CONFLICTING HOSPITAL DATES Payment was reduced or refused as a benefit for some or all of the hospital dates of service was previously paid. 

61G

POST-PARTUM OFFICE VISITS Payment was refused as this service is not payable when provided to a healthy newborn during the post-partum period. 

61H

INCLUSIVE - SURGICAL BENEFIT - PRE/POST-OPERATIVE CARE Payment was refused as pre- and/or post-operative care is included in the procedural benefit. 

62

PROFESSIONAL INTERVIEW/CASE CONFERENCE Payment was refused as HSC 03.05YM may only be claimed when 03.05Y has been previously submitted and paid. 

63

CLAIM IN PROCESS Your claim is being held as:(a) it requires manual assessment or(b) the supporting information must be reviewed. DO NOT SUBMIT A NEW CLAIM, as notification of payment or refusal will appear on a future Statement of Assessment.   

63A

SCHEDULE OF BENEFITS Payment for your claim was reduced or refused in accordance with the applicable benefits schedule. To view the benefits schedules, go to the Alberta Health and Wellness website at health.alberta.ca. 

63AA

UNSCHEDULED SERVICES & DESIGNATED HOLIDAYS Payment was reduced or refused according to the applicable benefits schedule. 

63AC

Pandemic Telephone Advice This claim was refused in accordance with the notes following HSC 03.01AD.63B MAXIMUM NUMBER OF CALLS Payment was reduced as the maximum number of calls for the HSC was reached. 

63C

INCLUSIVE HEALTH SERVICE CODE Payment was refused as there is an inclusive HSC for these services. 

64

SUPPORTING INFORMATION Payment was refused as text information, an operative or pathology report, or an invoice is required to support assessment of the claim. 

64AA

UNANSWERED CORRESPONDENCE/TELEPHONE RESPONSE Payment was refused as our requests for additional information were not answered. 

64AB

RELATIONSHIP Payment was refused as the relationship of the relative being interviewed was not provided. 

64C

INFORMATION PROVIDED The information provided has been reviewed and payment was:(a) reduced or refused or(b) unchanged or(c) altered. Future claims of this nature should be submitted under the applicable HSC. HSCs under the 99.09 series (Unlisted Procedures) are to be claimed only for unlisted procedures.   

64D

ANESTHETIC AND SURGERY DISCREPANCY Payment was refused as there is a discrepancy between the HSCs submitted on the anesthetic and the surgery claims.   

64E

DATE CONFLICT Payment was refused as the date of service does not agree with the anesthetist's, surgical assistant's or surgeon's claim, as applicable.   

65

NON-INVASIVE DIAGNOSTIC PROCEDURES IN HOSPITAL/ADVANCED AMBULATORY CARECENTRE/URGENT CARE CENTRE Benefits for non-invasive diagnostic procedures including laboratory and pathology and diagnostic radiology services performed for a hospital inpatient, registered outpatient, AACC or UCC patient are not payable under the AHCIP. Payment for these services is the responsibility of the hospital/RHA. This applies to both the technical and professional components. 

65A

BLOOD SPECIMEN This claim was refused as payment cannot be made:(a) for both obtaining a blood specimen and a laboratory test requiring blood or(b) for services performed by non-laboratory facilities. 

65AA

MISCELLANEOUS LABORATORY PROCEDURES Payment was refused as:(a) claims submitted for HSC E1 and/or combination of E2, E3, E4, E5 and E7for the same date of service are not payable in excess of the benefit for E1 or(b) the greater benefit is paid when claims are submitted for E1 and E41 orE400 for the same date of service or(c) the greater benefit is paid when claims are submitted for E234 and E235for the same date of service or(d) a maximum of either one E553 and one E554 or two E553s or two E554s are paid within a 14 day period. 

65D

ALLERGY INVESTIGATIONS Payment was reduced or refused as the maximum benefit for the 365 day period was reached. 

65E

DETENTION TIME Payment was refused as supporting information must provide a breakdown of the procedures performed during the time of continuous attendance spent with the patient and the time of attendance during the ambulance trip, if applicable.   

66

DETENTION TIME Payment was reduced or refused as:(a) when a consultation or visit is claimed in association with HSC 03.05Aor 13.99J during the same encounter, the consultation is considered to occupy the first 30 minutes of the time spent with the patient or(b) the greater benefit is paid when 03.05A or 13.99J are claimed for the same patient encounter. 

66A

VENTILATORY SUPPORT Payment was reduced or refused as:(a) ventilator support is payable only once every 24 hour period regardless of the number of physicians providing care or(b) ventilator support is not payable for the same date of service to the same physician who was paid for either an anesthetic or surgical procedure or(c) ventilator support is not payable unless provided in approved level2 and 3 intensive care and neonatal intensive care units.   

67

MULTIPLE CHARGES/SAME ENCOUNTER Payment was refused as claims for multiple services provided in the same encounter require supporting information.   

67A

PREVIOUS PAYMENT Payment for this service was refused as:(a) the claim was previously paid or(b) the claim was applied at "0" on a previous Statement of Assessment or(c) the claim was previously paid under a different HSC for the same service under another benefits schedule. NOTE: Requests for a reassessment of applied at "0" claims must be submitted with the original claim number and the appropriate action code of "C" (Change), "D" (Delete) or "R" (Reassess). Hospital reciprocal claims are an exception and must be resubmitted as described in the Alberta Health and Wellness Hospital Reciprocal Claim Submission Guide. 

67AA

PAYMENT TO ACCOUNT HOLDER/PATIENT Payment was refused as the benefit for this service was paid to the accountholder/patient. 

67AB

PREVIOUS PAYMENT - DIFFERENT HEALTH SERVICE CODE Payment was refused as a benefit was paid under a different HSC. 

67AC

PREVIOUS PAYMENT Payment was refused as this benefit was paid to another practitioner.   

67AD

DUPLICATE - DIFFERENT SERVICE DATE Payment was refused as this claim appears to be a duplicate of a previously paid benefit, although the dates of service do not agree. If this is not a duplicate, submit a new claim with supporting information. 

67AE

PREVIOUS PAYMENT WARD RATE/ICU RATE Payment for this service was refused as: a) the ward rate was previously paid orb) the ICU rate was previously paid. 

67B

LOCATION OF SERVICE CONFLICT Payment was refused as claims were paid for services that the patient received on this date at a different location/hospital. 

Verify the dates and resubmit applicable claims with additional details. 

69

ALTERNATE PAYMENT PLAN ADDITIONAL FEE FOR SERVICE PAYMENTS An additional FFS payment was paid due to additional supporting documentation for special circumstances. 

70

PRE/POST-OPERATIVE CARE This claim was assessed in accordance with the general rules in the applicable benefits schedule. 

70A

TWO DENTAL PROCEDURES Payment was reduced to 75% of the listed benefit as the major surgical procedure was paid at the full rate. 

70D

INELIGIBLE DENTAL SERVICES Payment was refused as:(a) tissue conditioning is only payable in conjunction with a denture or reline within five years and no reline or denture was claimed for this period or(b) tissue conditioning is not payable within three months of a partial or complete denture insertion as it is included in the denture insertion benefit or(c) only two tissue conditioning benefits are payable for a denture or reline within five years. The maximum benefit has been reached. 

70E

TOOTH IDENTIFICATION Payment was refused as:(a) identification of tooth numbers and/or surfaces is required or(b) the tooth surface field for this procedure must be blank or(c) the tooth surface(s) indicated is not valid for the tooth code or(d) the tooth number indicated is not valid for this procedure. 

70EA

DENTAL EXTRACTION Payment was refused as our records show this tooth was previously extracted.   

70EB

TOOTH SURFACE/TOOTH CODE Payment was refused as the tooth surface or tooth code is invalid.   

70F

DENTURES/REBASE/RESET Payment was refused as a benefit was paid for a partial or complete denture within the last five years. 

70G

RELINE OR REBASE Payment was refused as benefits were paid for a reline in the past two years. 

70J

INCLUSION WITHIN THE COMPOSITE BENEFIT Payment was refused as the service is included in the benefit for the major procedure. 

70K

INELIGIBLE DENTAL MECHANICS SERVICES Payment was reduced or refused as:(a) only one oral examination per day is payable when a corresponding new denture or reline benefit is provided on or after January 1, 2001 and paid by the EHB program or(b) only one oral examination is payable for each new denture or reline service provided or(c) an oral examination occurred within 90 days of the denture/reline service. The examination is included in the benefit for the denture/reline or(d) an oral examination is not payable if performed more than 365 days after a denture or reline benefit was provided. 

70L

DENTAL PROCEDURES Payment was refused as when multiple services are claimed for the same date of service, the following applies:(a) only the greater benefit of a minor procedure, consultation or any visit is payable when the services and diagnosis are related or(b) only the greater benefit of a minor (M or M+) procedure or a hospital visit is payable, regardless of the diagnosis or(c) only the greater benefit of a minor (M+) procedure or a visit is payable when performed in a location other than an oral and maxillofacial surgeon's or dentist's office or surgical suite, regardless of the diagnosis or(d) an office visit benefit is not payable with a minor (M+) procedure and a consultation, regardless of whether the services are performed at different encounters.

73

ADDITIONAL COMPENSATION CLAIMS Payment was refused as claims from non-residents, subscribers and allied health professionals with the exception of podiatric surgeons, do not qualify for additional compensation benefits. 

73A

ADDITIONAL COMPENSATION COMMITTEE This claim was paid, reduced or refused as recommended by the Additional Compensation Committee. 

73BA

INCORRECT ADDITIONAL COMPENSATION CLAIM SUBMISSION Payment was refused as the claim for additional compensation was submitted incorrectly. 

73BB

NO PAYMENT BY AHCIP Payment of the additional compensation portion of the claim was refused as there is no record of an AHCIP payment for this service. 

73BC

REQUEST FOR ADDITIONAL COMPENSATION Payment was refused as supporting documentation is required for the additional compensation portion of the claim. 

73BD

NON-INSURED SERVICE Payment was refused as this service is not insured by the AHCIP. 

73BE

CHANGE OF PAYMENT RESPONSIBILITY This additional compensation claim was paid as an AHCIP benefit.  

80

RESIDENCY/GOOD FAITH Payment was refused as Good Faith claims must be submitted within 30 days of the date of service.   

80B

EYE EXAMINATIONS Payment was refused as this is the second claim for this type of eye examination for this patient within the benefit period (July 1 to June 30). 

80BA

OPTOMETRIC SERVICES Payment was refused as either a complete vision examination, a partial vision examination or a single diagnostic procedure was paid for the same date of service; or the maximum benefit allowed was reached. 

80BD

FOLLOW-UP VISIT (HSC B901) TEST REQUIRED Payment for B901 was refused as the patient received the corresponding B900within 90 days and no explanatory text was provided. Subject to the Optometric Benefits Regulation section 12(2), a claim for a B901 performed within 90 days of a B900, where the diagnostic code falls within Optometric Benefits Regulation section 12(1), must be accompanied by explanatory text unless the resident's eye care is subject to a co-management arrangement. 

80BE

MAXIMUM BENEFIT REACHED Payment was refused as the patient has received the maximum benefit payable for this condition/episode subject to the rules in the Optometric Benefits Regulation sections 12(1), 12(3) and 12(4).   

80BF

PREVIOUS PAYMENT, SAME DATE OF SERVICE Payment was refused as:(a) a benefit was paid under a different HSC or(b) a benefit was paid to another practitioner or(c) a benefit was previously paid. 

80BH

COMPUTER ASSISTED VISUAL FIELDS (B905) - TEXT REQUIRED Payment was refused as explanatory text was not provided. Subject to the Optometric Benefits Regulation section 13(2), a claim for B905 must be accompanied by explanatory text unless the diagnostic code submitted is Glaucoma (365.0-365.8), Retina Detachments and Defects (361.0-361.3, 361.8)or Disorders of the Optic Nerve and Visual Pathways (377.0-377.7). 

80C

PODIATRIC/DENTAL LIMITS This claim has been reduced or refused as:(a) the yearly limit for podiatric benefits has been reached; however payment may be reviewed at a later date if changes to other related claims for this patient are received or(b) the calendar year limit for the following dental service(s) has been reached: -a benefit for only two examinations of any type may be paid in a calendar year or -a benefit for only two films may be paid in a calendar year or -a benefit for panoramic x-rays may be paid once every five calendar years or -a benefit for no more than two units of time (30 minutes) for subgingival scaling/root planing may be paid in a calendar year. 

80D

EYEGLASSES/LENSES/FRAME Payment has been reduced or refused as this patient has received:(a) eyeglasses within the last three years or(b) lenses/lens within the last three years.   

80F

TWELVE MONTH LIMIT Payment has been reduced or refused as the patient has received this benefit within twelve months.   

80G

OUTDATED CLAIMS Payment was refused as the time limit for submission has expired. 

80H

CONTRACT LIMITS Payment was reduced or refused as the contract limit was reached. 

80J

PRACTITIONER/BUSINESS ARRANGEMENT LIMITS Payment was reduced or refused as the limit was reached for the service provider or the BA. 

80K

RECIPIENT LIMIT HAS BEEN REACHED FOR ALTERNATE PAYMENT PLAN CONTRACT Payment was refused or reduced as the recipient has reached capitation rate. 

80L

ALTERNATE PAYMENT PLAN FEE FOR SERVICE Payment was reduced as the capitation maximum was paid for the month of service. 

90

PAYMENT REDUCTION This is an adjustment of a previously assessed item.   

90A

PREVIOUS CORRESPONDENCE - MUTUAL INFORMATION This claim has been assessed in accordance with correspondence or telephone call.   

90D

ADJUSTMENT, RECIPIENT NO LONGER ELIGIBLE FOR COVERAGE This is an adjustment to update your records only. Payment has not been deducted from your account. NOTE: The patient is not eligible for AHCIP coverage for the date of service and will be billed by the AHCIP. 

90E

ADJUSTMENT, RECIPIENT DECEASED This is an adjustment to a previously assessed claim. Our records indicate that the patient's date of death is prior to the date of service. Please check your records to confirm the date of service. If the wrong date of service was used, submit a change transaction with the correct date of service. 

95

NEWBORN Payment was refused as the diagnosis submitted does not agree with the ward rate claimed.   

95A

INPATIENT/OUTPATIENT SERVICES Payment was refused as an inpatient and an outpatient service provided at the same hospital on the same day to an individual patient is not payable.   

95B

DAY OF DISCHARGE Payment has been reduced as the standard ward rate is not payable for the day of discharge.   

95C

HIGH COST PROCEDURE/ZERO WARD RATE Payment was refused as when a high cost procedure and an inpatient standard ward rate are being claimed, two separate claims must be submitted:(a) one claim showing the admission and discharge date and an inpatient standard ward rate, with the claimed amount of zero, and(b) the other claim for the high cost procedure.   

95D

MULTIPLE TRANSPLANTS SAME HOSPITAL STAY Payment was refused as multiple same organ transplants within the same hospital stay are not payable.   

95E

REDUCED BENEFITS Payment has been reduced as the number of days between the admission and discharge dates do not agree with the claimed amount.   

95F

OUTPATIENT SERVICES Payment was refused as an outpatient hospital service has been previously paid for this patient for this date of service.   

95G

MAXIMUM NUMBER OF SERVICES Payment was refused as the maximum number of services was paid. 

95K

CLAIM IN PROCESS Hold for documentation. 

95L

OUT OF PROVINCE REGISTRATION EXPIRY DATE Payment was refused as the out of province registration expiry date must be blank if the out of province registration number is blank. 

95M

UNABLE TO PROCESS UPDATED TRANSACTION The transaction to update a previously submitted claim cannot be processed as:(a) the original add transaction cannot be located or(b) the result of your original claim is unknown, or(c) the original claim was previously deleted. Please review your records and resubmit, if applicable. 

95T

INVALID ICD10CA DIAGNOSTIC CODE Payment was refused as the diagnostic code is invalid. Only the International Statistical Classification of Diseases and Related Health Problems, 10th Canadian Revision, diagnostic codes (ICD10CA) are acceptable for hospital reciprocal inpatient billing. HOSPITAL RECIPROCALADJUSTMENTS REQUESTED BY HOME PROVINCE96A MOTHER/NEWBORN REGISTRATION NUMBER This is an adjustment of a previously processed claim. Payment was deducted as the mother's out of province registration number may not be used for a baby over the age of three months. Please obtain the baby's correct out of province number and resubmit the claim.   

96B

DECLARATION FORM INCOMPLETE/INCORRECT This is an adjustment of a previously processed claim. Payment was deducted as the Declaration Form requested by the patient's home province was:(a) not provided or(b) incomplete or(c) not signed by the patient or parent/guardian. 

96C

OUT OF PROVINCE PATIENT INFORMATION/CLAIM INFORMATION DISCREPANCY This is an adjustment of a previously processed claim. Payment was deducted because there is a discrepancy between:(a) the home province's patient registration information and the patient information submitted or(b) the expiry date on the patient's health card and the expiry date submitted.   

96D

OUT OF PROVINCE PATIENT'S COVERAGE NOT EFFECTIVE This is an adjustment of a previously processed claim. Payment was deducted as the patient's home province has verified that the patient's health card was not valid on:(a) the date of service or(b) the admission date or(c) the discharge date. 

96E

INCORRECT CLAIM - ALBERTA RESPONSIBILITY Our records indicate that the patient was an Alberta resident on the date of service; therefore, this claim has been:(a) refused or(b) adjusted from your previous payment.   

96F

WORKERS' COMPENSATION BOARD RESPONSIBILITY This is an adjustment of a previously processed claim. Payment was deducted as we have received information advising this service is the responsibility of the WCB. This claim should be submitted directly to the WCB. 

96G

INCORRECT SERVICE/DATE OF SERVICE/RATE CLAIMED This is an adjustment of a previously processed claim. Payment was deducted at the request of the patient's home province as an incorrect:(a) service or(b) date of service or(c) rate was claimed. Please submit a new claim using the correct information, if applicable. 

96H

SECOND OUTPATIENT VISIT This is an adjustment of a previously processed claim. Payment was deducted as multiple outpatient visits on the same day for the same patient are not payable. Note: Charges for additional outpatient visits may not be billed directly to the patient or home province. HOSPITAL RECIPROCALADJUSTMENTS REQUESTED BY ALBERTA RHA/HOSPITAL97A INCORRECT SERVICE/DATE OF SERVICE/RATE CLAIMED This is an adjustment of a previously processed claim. Payment was deducted at the request of the Alberta RHA/hospital as an incorrect:(a) service or(b) date of service or(c) rate was claimed. Please submit a new claim using the correct information, if applicable.   

98

CAPITATION PAID Payment was refused as capitation (payment in lieu of FFS benefits) was paid for this patient for this date of service.   

98A

INVALID HEALTH SERVICE CODE Payment was refused as this HSC may not be claimed by the BA indicated. 

98AA

FEE FOR SERVICE/ALTERNATE PAYMENT PLAN REASSESSED CLAIMS Thank you for your payment. Your FFS claim transactions have been reassessed and applied as APP billing. ALTERNATE PAYMENT PROGRAM (APP) RELATEDREGISTRATION98B NON PATIENT-SPECIFIC UNIQUE LIFETIME IDENTIFIER - OTHER INTERVENTIONS This transaction was refused as the non patient-specific ULI must be used for services defined as other interventions. 

98C

LOCUM BUSINESS ARRANGEMENT - FEE FOR SERVICE This transaction was refused as a practitioner with a locum BA may not be paid FFS under an APP practice. 

98D

OTHER INTERVENTIONS - NON-ENROLLED PATIENTS This transaction was refused as services defined as other interventions may not be submitted for non-enrolled patients. 

98DA

OTHER INTERVENTIONS NOT ELIGIBLE UNDER GOOD FAITH This transaction was refused as services defined as other interventions may not be claimed under the Good Faith program.   

98DB

INELIGIBLE OTHER INTERVENTIONS This transaction was refused as this other intervention service may not be claimed under this APP program.   

98DC

DATE OF SERVICE/ALTERNATE PAYMENT PLAN EFFECTIVE DATE This transaction was refused as the APP program is not active for this date of service.   

98E

INVALID PAY-TO CODE This transaction was refused as the pay-to code must be "BAPY" (BA Payee)for all APP services. 

98EA

INVALID HEALTH SERVICE CODE - NON PATIENT-SPECIFIC UNIQUE LIFETIME IDENTIFIER This transaction was refused as only HSCs that are defined as non patient-specific may be submitted under the non patient-specific ULI.   

98EB

INVALID BUSINESS ARRANGEMENT NUMBER This transaction was refused as the APP BA number must be used for all services listed as other interventions.